Return Policy

We hope you’re obsessed with your Ezelly Miami pieces. Every design is made to make you feel confident, sculpted, and vacation ready.

If something isn’t quite right, we’re here to help.

Before placing your order, we recommend reviewing our Size Guide carefully. If you need help choosing the perfect fit, feel free to DM us on Instagram @EzellyMiami or email us at ezellymiami@gmail.com — we’re always happy to assist.

Return Eligibility

Returns must be requested within 7 days of receiving your order.

To be eligible for a return, items must be:

Unworn
Unwashed
Free of makeup, perfume, deodorant, or stains
Returned with original tags attached
Returned with your Order Number

All items must be in original, resaleable condition. We reserve the right to refuse returns that do not meet these standards.

Bikini Bottom Policy

Due to the intimate nature of swimwear, we do not expect returns on bikini bottoms.

However, your comfort matters to us. If you have any concerns about your fit, please email ezellymiami@gmail.comand we’ll gladly review your situation.

How to Request a Return

To start a return, please email ezellymiami@gmail.com within 7 days of delivery and include:

Your full name
Order number
Item(s) you wish to return
Reason for return

Once approved, return instructions will be provided.

We recommend using a tracked shipping service, as Ezelly Miami is not responsible for returns lost in transit.

Exchanges

We do not offer direct exchanges.

If you need a different size, please request a return (if eligible) and place a new order to secure your preferred size.

Refund Timeline

Once your return is received and inspected, refunds will be processed to your original payment method within 10–14 business days.

Please allow additional time for your bank or payment provider to reflect the refund.

Original shipping fees are non-refundable unless the item is faulty or we made an error.

SHIPPING POLICY

All orders are processed within 2–5 business days (excluding weekends and holidays).

Once your order ships, you will receive a confirmation email with tracking information.

Delivery times vary depending on location and carrier. Ezelly Miami is not responsible for delays caused by shipping carriers, weather, or customs.

If your package is marked as delivered but cannot be located, please contact the carrier directly. If you need additional assistance, email us at ezellymiami@gmail.com and we will do our best to help.

Lost or Damaged Packages

If your item arrives damaged or you believe it has been lost in transit, please email us within 48 hours of delivery with photos (if applicable), and we will review your claim promptly.